Refund Policy

1. Digital Product Nature

All AI Policy Pack products are digital downloads delivered instantly upon purchase. Due to the nature of digital products, which cannot be "returned" once accessed, we maintain a strict no-refund policy under normal circumstances.

2. No-Refund Policy

Standard Policy: All sales are final. We do not offer refunds after you have downloaded or accessed your purchased documents.

This policy is in place because:

• Digital products are delivered instantly and cannot be "returned"
• You receive immediate access to all purchased materials
• Detailed product descriptions and sample content are available before purchase
• We provide comprehensive information about what's included in each pack

3. Exceptions

We may consider refunds in the following exceptional circumstances:

3.1 Technical Issues

If you experience technical problems that prevent you from accessing or downloading your purchased documents, and we are unable to resolve the issue within 48 hours, you may be eligible for a refund.

3.2 Duplicate Purchases

If you accidentally purchase the same product twice, we will refund the duplicate purchase if you contact us within 48 hours and have not accessed the duplicate download.

3.3 Unauthorized Transactions

If you believe your payment method was used without your authorization, contact us immediately. We will investigate and work with you to resolve the issue.

4. Before You Purchase

To ensure you're making an informed decision, we recommend:

• Review the detailed product descriptions on our website
• Check the "What's Included" page to see all documents in each pack
• Read customer reviews and testimonials
• Contact us with any questions before purchasing: support@aipolicypack.com
• Download our free AI Policy Readiness Checklist to evaluate your needs

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed above:

1. Contact us at support@aipolicypack.com within 48 hours of purchase
2. Include your order number and detailed explanation of the issue
3. Provide any relevant screenshots or documentation
4. Allow up to 5 business days for our team to review your request

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time: 5-10 business days
• You will receive email confirmation when the refund is issued
• Your access to the downloaded materials will be revoked

7. Chargebacks

Important: If you initiate a chargeback with your bank or credit card company without first contacting us, we reserve the right to:

• Dispute the chargeback with evidence of product delivery
• Revoke your access to all purchased materials
• Ban your account from future purchases

Please contact us first to resolve any issues. We're here to help!

8. EU Consumer Rights

For EU Customers: Under EU Consumer Rights Directive, you have a 14-day right of withdrawal for online purchases. However, this right does NOT apply to digital content once you have:

• Expressly consented to immediate access
• Acknowledged that you lose your right of withdrawal
• Downloaded or accessed the digital content

By completing your purchase, you agree to immediate delivery and waive your right of withdrawal.

9. Product Updates

While we do not offer refunds, we do provide:

• Lifetime Updates: Access to updated versions of your purchased documents
• Customer Support: Assistance with using and customizing your templates
• Additional Resources: Bonus materials and guides as they become available

10. Questions or Concerns

If you have any questions about this Refund Policy or need assistance with your purchase:

Email: support@aipolicypack.com
Response Time: Within 24-48 hours
Company: MD Commerce

We're committed to your satisfaction and will work with you to resolve any legitimate concerns.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified policy.